Refund & Cancellation Policy

This policy covers purchases on FlexChords (www.flexchords.com). To ask for a refund or cancel, email support@flexchords.com from the email address on your account.

Song packs

• Full refund within 7 days of purchase if you haven't used any of the pack's songs.
• Once you've used songs from a pack, it can't be refunded.
• When a pack is refunded, its credits are removed from your account.

Pro subscriptions

• Cancel any time from your Profile page or by email. Pro stays active until the end of the period you've paid for, and you won't be charged again.
• Full refund of your first payment if you ask within 7 days of it.
• Renewals aren't refunded for the part of the period you don't use, but you can cancel before the next renewal at any time.

Failed analyses and payment errors

• If a song fails to analyse, the credit is returned to your account automatically.
• If you're charged twice, charged the wrong amount, or paid but didn't receive what you bought, we'll fix it or refund you in full.

How to ask for a refund

Email support@flexchords.com with your account email, the date of the payment and its payment ID (from your receipt), and what you'd like refunded. We reply within 2 working days.

When you'll get your money

Approved refunds are made to your original payment method within 5–7 working days. Your bank or card issuer may take a few more days to show it.

Contact

Amit S Namboothiry, Kochi, Kerala, India. Email: support@flexchords.com.